Privacy Policy

Simon Southey T/A Simplify Carpentry
10 Lower Crescent, Mount Eliza, VIC 3930
ABN: 46 832 308 210
Effective Date: 1 May 2025

1. Overview

At Simplify Carpentry, your privacy is important to us. We are committed to protecting the personal information we collect and ensuring it is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (address, email, phone number)

  • Information about the services you request

  • Payment and billing information

  • Any other information you provide to us through forms, email, phone, or our website

We do not typically collect sensitive information (such as health or biometric data) unless required by law or with your consent.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • When you contact us by phone, email, or online

  • When you request a quote or book a service

  • When you interact with our website or social media pages

  • Through any forms you complete (online or physical)

We only collect personal information that is reasonably necessary for our business functions and activities.

4. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide you with carpentry and related services

  • Communicate with you about quotes, bookings, or project updates

  • Respond to your inquiries

  • Process payments and send invoices

  • Comply with legal obligations

  • Improve our services and customer experience

5. Disclosure of Your Information

We may disclose your personal information to:

  • Service providers who assist in the operation of our business (e.g. IT support, website hosting)

  • Payment processors and financial institutions

  • Our professional advisers (e.g. accountants, lawyers)

  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Website and Cookies

Our website may use cookies or similar technologies to improve user experience, analyse website traffic, and assist in marketing. You can choose to disable cookies through your browser settings, though this may affect functionality.

7. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.

8. Access and Correction

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below. We may require you to verify your identity before providing access.

9. Making a Privacy Complaint

If you have a concern or complaint about how we have handled your personal information, please contact us directly. We take all privacy concerns seriously and will aim to respond within a reasonable time.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Contact Us

For any questions, access requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Simplify Carpentry
10 Lower Crescent
Mount Eliza, VIC 3930
Email: info@simplifycarpentry.com.au
Phone: 0403 924 104

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We encourage you to review it periodically.